Little questions. Clear answers.
Everything you need to choose a favorite and enjoy the moments ahead.
Are family pajamas sold as a whole family set?
Check the product’s available options and description. Select each family member’s size separately where individual sizes are offered, then add each selection to your bag. Your bag shows exactly which items you’re buying.
Explore family matching ↗How do I choose the right size?
Use the size information in the product photos and description. Age labels are a starting point; compare measurements with a garment that fits well.
View the fit guide ↗What is the fabric and how should I wash it?
Materials vary by style. Read each product’s Details and Fabric + Care sections and follow the garment label. Exact fiber percentages are included only when available.
Where do you ship and how much does shipping cost?
Available destinations, shipping methods and charges are shown at checkout after you enter your delivery address.
Shipping & delivery ↗How can I track my order?
Open the order-status link in your confirmation email. When your order ships, use the tracking link in your shipping email.
Order help ↗Can I change or cancel an order?
Contact us with your order number and the change you need as soon as possible. We’ll check whether it can still be updated before fulfillment.
Request help ↗How do returns and exchanges work?
Send your order number and the item you need help with. We’ll check the applicable return conditions and next steps. Please wait for instructions before sending an item back.
Returns & exchanges ↗What if an item is damaged or incorrect?
Contact us with your order number and describe the issue. Keep the item and packaging while we help resolve it.
Get support ↗When will Christmas pajamas and snow boots be available?
Visit each collection for current availability. If a collection is empty, join our email list for collection updates.
The Christmas edit ↗No matching questions. Try another word or contact us below.